Experience readiness
- Welcome message reflects your current campaign and offer.
- Fallback and handover responses are user-safe and clear.
- Critical intents have tested answer paths.
Launch
Bot Go-Live Checklist
Final readiness checks covering flow quality, channels, analytics, and support.
Audience: Project owners and release managersRead Time: 5 minUpdated: June 2026
Technical readiness
- All target channels are configured, tested, and explicitly activated.
- Conversation logs and metrics are visible from dashboard pages.
- Authentication and workspace roles are verified for operators.
Business readiness
- Success metrics are defined for week 1 and month 1.
- Support playbook is aligned with business hours and SLAs.
- Owner for post-launch optimization is assigned.
Operational Checklist
- OKRelease owner sign-off completed.
- OKSupport and escalation paths are documented.
- OKMonitoring alerts are validated.
- OKPost-launch review meeting is scheduled.
Related Guides
Next Action
Apply this guide in your workspace and keep notes for your team in one shared SOP so onboarding and support remain consistent.